Customer Service

Shipping & Delivery
We Ship via FedEx ground anywhere in the continental United States. If you require priority shipping, special handling or international shipping, please contact us by calling toll free 858-753-6765 or use the contact form located at the upper right hand corner of this website for a quote. International orders have different rates and delivery times.  Thank you
Privacy & Security
Stop Neck Pain and Synektics is committed to protecting your privacy. That's because we base our business on the trust you place in us. We only collect the information needed for secure ordering and we do not share that information with anyone. Stop Neck Pain, as a company, does not send out unsolicited email and places 'cookies' on your computer only to facilitate the ordering process. These 'cookies' are not used to gather information to be used for future advertising.

**Please note that our billing agent's name "GS Performance, LLC". This is the name that will appear on your Credit card statement. 

Returns & Replacements

All our products have an unconditional 30-day guarantee. If within 30 days the product does not meet your expectations, ship it back to us and and we will gladly refund your purchase price less shipping and handling. Customers purchasing directly from their health care professional must return product to the point of purchase. Please have your doctor contact our service associates and we will work together to ensure your satisfaction.